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West Bengal’s New Policy on IT-Enabled Services
IT VISION
Fiscal Incentives

West Bengal’s New Policy on IT-Enabled Services

West Bengal has been one of India’s fastest growing states in the last decade, with a 5.2% growth in per capita net SDP. Over the last 3 years (1998-99 to 2000-01), it has also ranked as the fifth most attractive destination[1] for investments. Going forward, the State has identified IT as a priority focus sector to be developed into a growth engine for the future. While the State will target both IT Services and IT-Enabled Services[2], its focus in the short term will be on ITES, which is expected to grow by 75 per cent and touch Rs. 7,100 cr in 2002[3]. The IT Services sector, in comparison, is expected to grow only 23 per cent in the short term.

The ITES market has witnessed exponential growth, with over 100 per cent employee growth in the last 5 years. With its abundant talent, excellent infrastructure, low cost of operations and a highly responsive Government, Kolkata is well positioned to benefit from this spurt in ITES services.

To expedite the sector’s growth, West Bengal has crafted a policy document aimed specifically at ITES. This policy has been created after a thorough evaluation of the State’s existing IT policy and the policies of other Indian states.

This document explains the ITES policy in detail. It consists of three sections:

1. West Bengal’s IT vision

2. Its winning position on the enablers required to succeed in this sector

3. The regulatory support offered to investors.


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